5 Things You Should Look Out For In A Pest Control Company

No homeowner wants to deal with pests, but these critters can find a way into your home. All it takes is a few small insects to create an infestation if you aren’t careful.

Pests don’t only represent a health risk, but they can also cause damage to your home, which are just some reasons you need to find good pest control services.

Aged spruce pine wood plank wall detail with rough surface, cracks and knots.
You might have a termite infestation you need to get rid of, if you’re calling a termite removal professional.

The problem is figuring out how to find good home pest control services, but our list will make it easy for you to find a pest control company to get rid of your insect infestation, whatever that may be.

1. Experience and Community Ties

The first thing you want to look for with pest control specialists is experience. A company that has been a part of the community for some time is doing something right. Businesses that don’t do right by the people they serve don’t usually last long.

Most of the time, you can visit the company’s website, and find out how long the company has been in business in the community. Of course, you can always contact the pest removal company to find out more details about them. While generally the longer the better, this does not always hold true.

There are definitely pest removal companies out there that have only been in business for a short while but are up-to-date on the latest techniques and chemicals and can remove your pest problem far more efficiently than pest removal companies with a decade of experience.

2. Good Word of Mouth or Testimonials

Part of what you can expect from a company that has been working in a community for a long time is good and reliable customer reviews, and you have access to reviews online. Some businesses have reviews from past customers on the site, but you can also visit third-party, independent sites to read more reviews.

Now, it is important that you learn how to read these reviews so that you give the home pest control company a fair evaluation. First thing you want to do is make sure you pay attention to bad reviews and things they are complaining about.

If you see a pattern (customers consistently complaining about one specific thing), then the chances are that the issue is real, and you want to stay away from the business.

However, if you read one bad review, and it does not seem to match other reviews, then this person may not be being honest and fair to the home pest control company you are considering.

In general, I find that two, three and four-star reviews are the most balanced and useful reviews to look at.

Portrait of a smiling young asian man holding plastic credit card while sitting at the table with laptop computer at home
A happy customer is a good sign for a pest removal company!

Also, keep in mind that pest control prices change depending on the severity of the issue, so do not take what you read in reviews as fact. You are going to have to wait to talk to the pest control specialist, and go through the inspection before the company tells you how much the pest control service charges will be.

3) Talking about pricing

Pricing is a big deal when it comes to home pest control services. You can try to look through some of the reviews, but you still won’t hear the exact pest control prices until you talk to the company directly.

Narrow down a small number of pest control companies to call by looking at reviews, and call them to get estimates.

Learn how to judge the pest control prices you are quoted by home pest control companies. Watch out for pest control service charges that seem too low, for they may be cutting corners or being deceptive in some manner.

Most of the time, quotes that are too low are too good to be true. Sometimes, the company is quoting these low pest control service charges because they want to hook you in first, and when they start working, they may spike up their pest control prices and give you a shock.

Three prices for different packages.
Check the prices on the packages offered by the pest control company, and decide carefully!

These companies quote you a low price because they don’t understand your needs just yet.

The next thing you want to watch out for are prices that are unreasonably high, compared to other pest control companies. Some people fall for high prices thinking they are going to get better service or some kind of special treatment. That is not usually the case. What you want to do is find a price that is reasonably low compared to the average, but not so low that it is suspicious.

Yes, it is going to take some time because you are going to have to call a number of companies to get these quotes, but your hard work should pay off.

4. Genuine Expertise is Important

It is important that you find out if the pest control specialists understand bugs well enough to get the job done right. Part of how you can find this out is by simply asking them what makes this company qualified to take care of your pest problems, but you also will want to pay attention to if the company is a chain or a local, Singaporean pest removal company.

A local exterminator is going to know that and is going to be able to pinpoint the pest species better because he or she is local to the area, and may actually provide better-personalized service than pest removal companies that are worldwide and have many chains.

An exterminator that is not efficient will likely take longer to get rid of your pest problem, and that is going to be a headache for you, and it may end up costing you more since he or she has to work longer to take care of the issue.

Another thing you want to pay to attention to is the company’s credentials and certificates. You want to see a number of these to make sure you are dealing with a reputable company.

For example, here at Zenith Lab we have our NEA certificate, IAQA, are part of the Environmental Management Association of Singapore, and have the bizSafe certificate. If the company you want does not appear to have any of these certificates, be wary of them, or enquire further.

Be sure that the company is at least government registered and is certified by NEA. Both of these are just some examples, but there are others to look for.

Yes, years of experience helps a company establish how much expertise they have, but what you really want is a combination of all of these factors before you narrow down your choices.

National Environmental Agency logo.
This is probably the most important certification to look out for in Singapore when it comes to pest removal.

5. Make sure there’s great customer service

Another important quality you want to see in the pest company you are thinking of hiring is availability, or customer service.

Sometimes, people forget that the exterminators are attempting to get you to hire them and not the other way around. A company that does not seem to give a reasonable time slot may not appreciate you as a customer.

If a company does not appreciate you as a customer, they may not provide good customer service and may not respect your time. You might end up getting an exterminator that shows up late or takes too many breaks.

Companies that deal with pests are sometimes busy, so it is okay if they cannot deal with the issue immediately, but you can expect the company to send over someone reasonably soon.

You should also ensure that the exterminators will have enough time to talk to you. In addition, they should also be willing to give you advice on how to stop your pest problem from happening again. An exterminator has a lot of information, and the goal should always be prevention and education, not just pest removal.

A pest specialist is going to go through your home and find out if there are any weak areas where bugs can get in. These areas could be anything, from broken window seals to cracks or defects around the walls. There are other possible reasons why pests are in your home, and a good specialist is going to take the time to ensure that you know what those other reasons are.

What you want to do is make sure you address these issues as soon as you can so that you can reduce the chances of becoming infested with pests again.

Hopefully, now you know how to find the best pest exterminator company to deal with the critters causing such a headache at home. This issue requires some work, but if you chose well, the issue should not keep coming back and will be a one time fix.


Asian female customer service executives talking on headset at desk in office.
Pest control services with good customer service are definitely good ones to hire, and will give you tips on pest prevention.


Now that you’ve read this article on how to choose a pest removal service that’s right for you, we’d like to recommend ourselves here at Zenith Lab, as we’re confident we can get the job done safely, efficiently, and provide you with tips on pest prevention.

We remove bed bugs from your home, do mould removal, termite removal and general pest control and use the latest technology to eradicate your pest infestation in a manner that is safe for the elderly, kids and pets. Contact us today for a quote.



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